It is specified that the present conditions govern the sale of games, figurines, books and other by Premium Solutions on the website https://v-games.gr. These conditions apply to the exclusion of all other conditions.
ARTICLE 1 – PRICE
1.1 – The prices of our products are indicated in euros all taxes included, excluding the cost of shipping and handling (see Shipping).
1.2 – For orders to countries other than Greece, you are the importer of the goods concerned.For all products shipped outside the European Union, the price will be calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or taxes of state are likely to be due. These rights are not within the limits of Premium Solutions. They will be your responsibility and are your sole responsibility, both in terms of returns and payments to the competent authorities and bodies in your country. We advise you to learn about these issues with your local authorities.
1.3 – All orders, regardless of their origin, are payable in euros.
1.4. The products will be charged based on the rates in effect at the time of order entry.
1.5 – The products remain the property of Premium Solutions until full payment.
ARTICLE 2 – ORDER
Internet: https://v-games.gr. You can also order by calling +30 211 111 0150, Monday through Friday 11:00 am to 17:00 pm.
Contractual information is presented in English or Greek and will be confirmed with all the contractual information at or before the time of delivery. Premium Solutions reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
ARTICLE 3 – VALIDATION
You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms and Conditions.
Unless proved otherwise, the data recorded by Premium Solutions constitute proof of all transactions made by Premium Solutions and its customers.
ARTICLE 4. AVAILABILITY
Our product offerings and prices are valid until they are visible on the site, subject to availability. In this framework, information on the availability of products is provided at the time of your order. Information on the site is provided for guidance only (control simultaneous error or stock. For products not stocked in our warehouses, our offers are subject to availability from our suppliers. This information comes directly from our suppliers, errors or changes may exceptionally exist).
In the event of unavailability of product after placing your order, we will notify you by mail or by mail upon receipt of the information received from suppliers. Your order will be canceled and you will be refunded if your account has been debited.
We do not accept liability for any supplementary costs incurred by customers caused by damaged or faulty goods or delayed, lost or mis-routed orders.
ARTICLE 5 – DELIVERY
The products are delivered to the shipping address you specified during the ordering process. The games are sent by ELTA (Hellenic Post) or courier (if chosen). We send by mail the parcel number you can follow on their website.
If you buy more products at the same time and one of them is out of stock (not posted on the site), Premium Solutions reserves the right to split shipments. The participation fee for shipping and handling will be charged for one shipment. Only items shipped will be debited.
In case of delayed shipment, an email will be sent. In this case, and as long as the product is in process, you can always cancel your order.
ARTICLE 6 – PAYMENT
We accept payment for your purchases using paypal, credit card, cash on delivery (Greece only) or bank transaction.
Card payment processing is completed during the processing and shipping of the order.
ARTICLE 7 – RIGHT OF WITHDRAWAL
You have 14 days from the receipt to return the product if it does not suit you.
Return costs will be at your expense.
Returns sent to:
Premium Solutions PC
Agias Paraskevis 69
152 34, Athens
The return must be in their original packaging, complete (accessories, manuals …) in perfect condition, and accompanied by a copy of the invoice. You must inform us by email or telephone.
Items returned incomplete, damaged or soiled by the customer will not be refunded.
ARTICLE 8 – COMPLIANCE OF PRODUCTS
We are committed to exchange the products apparently defective, damaged or corrupted or not matching your order. In this case, we thank you for agreeing to make a detailed written statement or by email. In case of missing parts, we take care to make the request from the publisher and send you the missing pieces. In case of defective products you must return the product or components so that we can send you the replacement parts. Feel free to contact us for any further infrormation regarding the procedure.
The shipping costs will be refunded based on the order value.
The provisions of this article does not prevent you from enjoying the right of withdrawal under article 7.
ARTICLE 9 – REFUND
Refunds for products in the cases referred to in Articles 7 and 8 will be made within less than or equal to 30 days after their receipt by Premium Solutions.
Refunds will be chosen by Premium Solutions by crediting your bank account or by check sent to the customer who placed the order and billing address.
ARTICLE 10 – CUSTOMER SERVICE
For information or questions, our staff is available:
Tel: +30 211 111 0150
ARTICLE 11 – INTELLECTUAL PROPERTY
All texts, comments, works, illustrations and images reproduced on v-games.gr are reserved under copyright as well as intellectual property and to the world. For this reason and in accordance with the Code of intellectual property, only use for private use subject to different rules. Reproduction in whole or in part of v-games.gr site is strictly prohibited according to terms of copyright (Law 2121/93)
ARTICLE 12 – LIABILITY
The products conform to Greek legislation. Responsibility to Premium Solutions can not be held liable for non-compliance with the laws of the country where the goods are delivered (eg in case of prohibition of a title or a symbol). It is your responsibility to check with your local authorities the possibility to import or use the products or services you plan to order.
Photos are for illustrative purposes. Please refer to product description of each product to know the precise characteristics, and in case of doubt or if you wish further information please contact us (+30 211 111 0150).
Premium Solutions is responsible for the content of pages it publishes via its website v-games.gr.
In case of an error between the characteristics of the product and its representation and / or conditions of sale, Premium Solutions can not be held liable.
ARTICLE 13 – APPLICABLE LAW – DISPUTES
This contract is subject to Greek law and is subsequent to PD 131/03 about electronic commerce (Law 2251/94 – Consumer Protection)
The language of this contract is the Greek language.
In case of dispute, a friendly arrangement could take place according to the terms of Consumer’s Protection. In case o further dispute, Greek courts in Thessaloniki will have jurisdiction.
ARTICLE 14 – PERSONAL INFORMATION
The information and data about you is necessary to manage your order and our trade relations. You have the right to access and correct your personal data. Just write to us online or by mail to:
Premium Solutions PC
Agias Paraskevis 69
152 34, Athens
giving us your name, e-mail address and if possible your customer reference.
The current article has been composed according to Greek Laws (N.2251/1994, N.2121/1993 and PD 131/2003)