Returns

Returns policy of non-damaged products

In v-games.gr we take great care in presenting you with our products in the best and most informative way possible. There is however always a chance that upon physical contact with a product you might no longer want/need it. Or someone may gift you a product you ordered before you can cancel your order at v-games.gr. To cover all this improbable possibilities, we offer you the ability of returning non-damaged products. Below we itemize the terms and the ways of returning them:

Terms of returning

(i) Delivery and returning date must be within 2 working days.

(ii) The package must not have been opened and be in the original (factory) condition.

Returning Procedure

(i) Infrorm us by phone at +30 211 111 0150 or by email at [email protected]

(ii) Deliver the product

(a) If you are close to our warehouse, you can visit us in person. We will check the product and guide you through the rest of the procedure

(b) Use a courier. In this case : You pack the product in a larger box in order to reach the destination safely. You put in the parcel a document in which you describe the way you would like us to refund you, as long as the product is in good and returnable condition.

Please note that returning expenses are paid from the customer. We would like to note that in case the product does not satisfy the terms described above, it will be returned to the sender and the delivery expenses will be charged to him.
For more information please contact us by phone +30 211 111 0150 or e-mail us at [email protected]

Returns policy of damaged on delivery products

Premium Solutions’ priority is to ensure the perfect state of its products. This starts from the cooperation with the distributors and continues in Premium Solutions and all the steps that are needed to send the product to our customer. In case you receive a damaged product you can contact us in the following links: Via e-mail to [email protected] or by telephone at +30 211 111 0150, 11:00 a.m.-17:00 p.m. We will check your data, the date of your order and the problem occurred. The best way to greatly speed up the process is to take a picture or two from the damaged packaging (preferably with the cardboard box).

Our staff is always at your service. We’ll at first attempt to solve your problem by telephone or email. If this is not enough our employee will give you a return authorization number (RMA) and you just have to send it back to us. You will be charged for the returning expenses but we’ll partially refund them too once the product is checked and found damaged.

Missing Pieces Policy

We fully understand the necessities of modern board gaming and do our best to ensure that the products we deliver come from reliable publishers that try their best to deliver their games complete down to the last cube. However there are exceptions to this rule, and if you find one of your games missing a component we encourage you to directly contact the publisher for component replacements. Premium Solutions holds no responsibility in such cases, but we’ll be try our best to assist you with contact information and any other way we can.